Summary: ShanGo is a ride-booking platform that connects riders and drivers. To operate our ride-booking service safely and accurately, we collect real-time location data, profile information, and trip history. We do not sell your personal data to third parties.
1. Introduction
Welcome to ShanGo ("we," "our," or "us"), a ride-booking and transportation platform owned and operated by ShanGo. The mobile application software was engineered by Jabiru Labs as the technical developer. We value your trust and are committed to safeguarding your privacy.
This Privacy Policy explains how ShanGo collects, uses, discloses, and protects your information when you use the ShanGo mobile application ("App") available on the Google Play Store (Package: com.jabirulabs.shango), and associated services.
By downloading, installing, or using ShanGo, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect several types of information to provide and improve our ride-booking services:
A. Personal Information
- Account Details: Full name, email address, mobile phone number, profile picture, and account credentials (via Firebase Authentication or Google Sign-In).
- Driver Verification (for Drivers): Driver's license details, vehicle make/model/license plate, vehicle photos, and identity verification documents.
- Communications: Phone calls and messages between riders and drivers facilitated through the App for ride coordination.
B. Location Data (Critical for Ride Booking)
- Precise & Approximate Location: We collect precise GPS location data from your mobile device via
ACCESS_FINE_LOCATIONandACCESS_COARSE_LOCATIONpermissions. - How Location is Used:
- To identify your current pickup location.
- To match riders with nearby available drivers.
- To calculate accurate route distances, arrival times (ETA), and ride fares.
- To provide real-time turn-by-turn navigation and live trip tracking for passenger safety.
- Foreground & Background Tracking: Location tracking operates while the App is open or actively engaged in a live trip. Riders and drivers can revoke location access at any time via device settings, though key features (such as booking rides or navigating) will be limited without it.
C. Ride and Transaction Data
- Trip details including pickup coordinates, destination addresses, route traveled, timestamps, ride duration, fare amounts, and payment status.
- Rating, reviews, and feedback provided by drivers and riders.
D. Device and Technical Information
- Device model, manufacturer, operating system version, unique device identifiers, network state, and push notification tokens (Firebase Cloud Messaging).
- Performance data, error logs, and crash diagnostics to maintain app stability.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: Facilitating ride requests, dispatching drivers, calculating fares, and processing ride completions.
- Real-time Tracking & Safety: Displaying live driver locations to riders, sharing trip progress, and ensuring passenger safety during rides.
- Notifications: Sending real-time push alerts regarding booking status, driver arrival, ride receipts, and essential service updates via Firebase Cloud Messaging.
- Customer Support: Assisting you with queries, resolving lost item disputes, and handling safety reports.
- Security & Fraud Prevention: Preventing duplicate registrations, unauthorized account access, and abusive conduct.
- Legal Compliance: Complying with applicable laws, regulations, and law enforcement requests.
4. Third-Party Services and SDKs
ShanGo integrates trusted third-party services that may collect information used to identify you:
| Provider | Service Purpose | Privacy Policy Link |
|---|---|---|
| Google Play Services | Core Android framework, security, and device integrity | Google Privacy Policy |
| Firebase Authentication | Secure user login, OTP verification, and account management | Firebase Privacy |
| Cloud Firestore | Cloud database for real-time ride tracking and profile data | Firebase Privacy |
| Firebase Cloud Messaging | Real-time push notifications for ride alerts and status updates | Firebase Privacy |
| Google Sign-In | Convenient one-tap sign-in authentication | Google Sign-In Privacy |
| OpenStreetMap / Flutter Map | Map rendering, route visualization, and tile display | OSM Privacy Policy |
5. Information Sharing and Disclosure
We respect your privacy and only share your information under strict conditions:
- Between Riders and Drivers: During an active booking, riders see the driver's name, phone number, vehicle photo, license plate, and real-time location. Drivers see the rider's name, pickup location, destination, and contact option.
- Service Providers: We share data with hosting and cloud infrastructure providers (e.g., Google Cloud / Firebase) solely to operate the App.
- Legal Requirements: We may disclose information if required to do so by law, court order, or governmental authority, or to protect the safety of riders, drivers, and the general public.
- No Sale of Personal Data: We do NOT sell, rent, or trade your personal information to third-party advertisers or data brokers.
6. Data Security
We implement industry-standard technical and organizational security measures, including:
- Encrypted data transmission over HTTPS/TLS.
- Firebase security rules governing database access.
- Restricted access to user records limited to authorized personnel.
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
7. Data Retention and Account Deletion
Your Right to Delete Your Data (Google Play Requirement):
You have the right to request deletion of your account and associated personal data at any time.
To delete your account and personal data:
- In-App: Open the ShanGo App, navigate to Profile / Settings, and select Delete Account.
- By Email: Send an account deletion request to shango@gmail.com with the subject line "Account Deletion Request - ShanGo" and include your registered mobile number or email.
Upon receiving your request, we will permanently delete or anonymize your personal records within 30 days, except where retention is legally required for financial audits, dispute resolution, or tax compliance.
8. Children's Privacy
ShanGo is not intended for use by children under the age of 13 (or under 18 for solo ride-hailing accounts without adult supervision). We do not knowingly collect personal information from children under 13. If we discover that a child has provided us with personal information, we will delete it immediately from our servers.
9. Your Rights and Choices
- Access & Update: You can view and edit your personal profile information directly within the App.
- Permissions: You can disable location access or push notifications anytime in your Android device's application settings.
- Data Portability & Erasure: You can request a copy of your stored records or request complete erasure as outlined above.
10. Changes to This Privacy Policy
We may update our Privacy Policy periodically. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy and, where appropriate, displaying an in-app alert or notification. You are advised to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
- Platform & Service Owner: ShanGo
- Primary Support Email: shango@gmail.com
- Technical App Developer: Jabiru Labs (bilaldurrani715@gmail.com)
- Application Package:
com.jabirulabs.shango